We here at Unkels Daggers pride ourselves on customer service and quality. We will honor all product that is damaged during shipping only if a shipping method with tracking and insurance is selected. If you did not select this we are unable to help. Any items that are defective will be replaced or refunded within 30 days of purchase. This excludes exchanges and any item that has not been properly maintained. If after the 30 day period you have an issue please reach out to us and we will try our best to assist you. Thank you for your interest in our products.